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Service Calls

Servicing your system…

Cutting Edge Design services the audio, video and technology systems we install in many ways...

Whether it’s a service call to correct a system hiccup, or the removal and repair of an existing defective piece of equipment during or after its warranty, we are here to support your Cutting Edge Design system needs with courteous qualified service staff. In most cases your service call request is supported within 24 to 72 hours. This service is exclusively available to our Cutting Edge Design clients.

Service call types explained:

Service calls during 90 day system warranty --

All applicable service call work performed to correct any Cutting Edge Design system issues during this period are free of charge.

Service calls after 90 day installation warranty on under warranty items --

Service calls performed on any Cutting Edge Design system after the initial 90 warranty are billed on a time and materials basis including any shipping charges that may occur.

While under warranty there is no charge for the repair work performed by the service center in relation to your OEM equipment warranty. The service call itself in most cases is a two hour minimum service charge plus materials plus shipping and handling.

Service calls after 90 day installation warranty on out of warranty items --

Service calls performed on any Cutting Edge Design system after the initial 90 warranty are billed on a time and materials basis including any shipping charges that may occur. The service call itself in most cases is a two hour minimum service charge plus materials plus shipping and handling.

All equipment service charges for out of warranty items are the sole responsibility of the client. Repair items will be shipped at client expense and clients will be given an equipment service quote prior to any service center performing any service work. All clients are given the option to accept or decline the service and the charges associated, at which point clients will be given the option to abandon the item if no reasonable value is left in the unit.

Out of warranty items sent to a service center there is no charge for the repair work performed by the service center in relation to your warranty work. The service call itself in most cases is a two hour minimum service charge plus materials plus shipping and handling.

 

Feel free to contact us for all your service needs through our contact form or call our offices at (425)249-3004

 

 

Call Today

(425) 249-3004

Reviews



True professionals!... 

Cutting Edge Design are the best! True professionals! It is so true that you get what you pay for... with CEDi you get the very best! I will definitely continue to use them! 

Earnest M

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Quick and excellent work... 

Thanks for the quick and excellent work of your team last week. The guys were very professional, friendly and did a great job. It’s always nice to work with people who like what they do and it’s clear you have such a group. Well done! 

Emily W

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A great experience! 

Cutting Edge Design provides you with a great product at a great value. They were very quick to respond to my quote and got the work done fast. They've done lots of stuff for me in the past, but recently they installed new equipment for my WiFi. The overall experience was fantastic. I continue to use them and recommend their services because their prices are fair and the work is usually perfect. 

Scott W

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Excellent... 

Excellent, thorough, timely professional work; highly recommend. 

John C


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DOLBY ATMOS®

Now offering DOLBY ATMOS® products and installation!

Dolby Atmos
With Dolby Atmos®, sound comes alive from all directions, including overhead. The format combines a channel-based audio bed with object-oriented sound to place and move specific effects around the theater, creating a breathtakingly realistic and captivating sonic atmosphere. Sound designers and artists are free to mix in a 3D space, steering effects through surround channels and adding a seamless overhead dimension with discrete height channels. In commercial theaters, it supports up to 128 audio tracks and 64 unique speaker feeds. The home theater adaptation automatically scales to your surround configuration.